Advanced Associate, Customer Success

Job description

Advanced Associate, Customer Success The team’s initial focus will be on supporting existing customers with the renewal and retention of digital subscriptions, ensuring a smooth and value-driven experience throughout the customer journey. They will manage customer cases related to cancellation requests, subscription changes, and proactively identify upsell and cross-sell opportunities. In addition, the team will play a key role in the onboarding and retention of Active Hub customers, ensuring both new and existing schools receive consistent, high-quality support that drives engagement and long-term success . The Advance Associate role supports the Sales team in the United Kingdom to achieve revenue and retention targets and develop our market share through excellent customer support and consultative selling. This is achieved through product support and guidance, providing digital solutions and a Pearson product and service surround which exceeds expectations. An Advanced Associate is responsible for supporting local Sales teams in developing and retaining Pearson business across a variety of products and services. The Advance Associate will also be responsible for supporting busine...