Senior Application Support Analyst

Job description

Requisition ID: 255971 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. You will help drive the overall success of the Bank by enhancing the availability, scalability, performance, and reliability of Canadian retail digital production services. The team proactively looks for ways to improve application monitoring, address production issues and investigate and assist with customer inquiries. Is this role right for you? In this role you will: Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have: - Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. - Incident and problem management of Digital Channels (Scotia OnLine and Mobile Banking); Mobile Payments; Scotia OnLine Brokerage; Mobile Brokerage and related applications - Triage and communicate Severity 1 and major incidents, as well as changes impacting the above-mentioned channels. Please note that this role includes rotational on-call responsibilities, which may require work outside traditional hours. - Drive deep insight into underlying problems...