LEGOLAND CA Hotel Night Audit PT

Job description

What you'll bring to the team Job Title: Night Audit: Department: Front Office: Reports to: Overnight Assistant Front Office Manager Scope of Job: The night auditor is responsible for performing close of day scenarios for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports. The night auditor is expected to handle any guest concerns or emergency situations. Key Objectives: - Welcome guests into the resort with a genuine warm welcome. - Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries. - Ability to work under pressure and in a fast environment. - Ability to work independently and make thoughtful decisions with keen attention to detail. - Ability to manage guest concerns and any emergency situation that may arise. Qualifications & Experience: Main Responsibilities: - To follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift. - To produce accurate and timely...