Front Office Manager

Job description

Full-Time | Leadership Role Due to internal career progression, Crowne Plaza Sydney Darling Harbour is looking for a Front Office Manager to lead and shape the Front Office experience. This role offers the opportunity to take full ownership of the department, balancing strong operational control with a genuine focus on people, service, and guest connection. Your Day-to-Day: - Oversee Front Office operations, while building and maintaining relationships amongst all departments to ensure a seamless guest journey. - Lead, coach, and develop a high-performing team, creating a positive and supportive team environment. - Drive a strong culture around IHG One Rewards, building guest loyalty and recognition, and ensuring hotel metrics are a focus in daily operations and briefings. - Deliver exceptional guest experiences by engaging with guests and resolving feedback with care and professionalism. - Take ownership of departmental performance, including budgeting, forecasting, and cost management. - Manage labour costs through effective rostering aligned to business needs. - Maintain high service standards through regular audits and continuous improvement. - Ensure compliance with financial...