Director, Delivery Process Transformation & AI Enablement

Job description

We are seeking an executive to lead enterprise-wide GBS transformation through the integration of Delivery operations, Service Management and AI-driven innovations. This leader will define and lead the direction, governance, and operating model to deliver scalable, digital world class business processes that improve performance, experience, and efficiency across the organization. The ideal candidate is a forward-thinking strategist and operator who thrives at the intersection of business transformation, technology, human enablement, and CX. This role can be located anywhere with preference for candidates that can work or cross-over to work in US Eastern Time zone. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Key Responsibilities: Strategic Leadership Develop and execute a multi-year delivery transformation roadmap that aligns enterprise priorities with GBS, GPO, Service Management, CX, and AI capabilities. Establish a unified process governance model to ensure end-to-end process ownership, performance measurement, and continuous improvement. Partner with executive leadership to embed AI and automation as f...