Member Engagement Specialist, YMCA of Central Florida Association Office

Job description

Description POSITION SUMMARY: The Membership Engagement Specialist-A/R is responsible for ensuring accuracy and timely processing of various open Account Receivable functions; including but not limited to, outstanding account payments, refunds, adjustments, phone support, email inquiries, account reconciliation, administrative reporting data, and information in support of assigned Family Center(s). Job Responsibilities: - Follow and maintain collections process to minimize delinquent account losses and renewals. Assist in identifying and managing delinquent membership and program accounts. - Processes membership account payments, reconcile cash, checks, refund requests, online program payments, and credit cards to ledger postings. - Prepare and analyze various A/R related reports. - Effectively communicate any collection issues with related departments and management. - Provide support for incoming calls related to membership account, program account, online account support, and general account inquiries. - Contact members with outstanding payments and past due accounts by phone, mail and email to maximize collection efforts. - Collect and enter payments to the membership accounts...