Service Manager
Air Conditioning Contractors of America (ACCA) · Massapequa Park, New York, US
The Service Manager reports to the General Manager, and is responsible for the management, administration, growth, and profitability of the Service Departmen...
Job description
The Service Manager reports to the General Manager, and is responsible for the management, administration, growth, and profitability of the Service Department, including responsibility for the applicable sections of the corporate strategic plan. Benefits Initiative, decisiveness, tact, integrity, judgment, leadership skills and technical knowledge are essential to achieving departmental and corporate goals. Job-related contact can occur virtually with all demographic groups, with the majority of daily contacts being with Long Island Mechanical, LLC employees and departmental customers. Representative duties include: - Paid Training - Careers Advancement Opportunities - Flexible Scheduling - Competitive Compensation - Year-Round Work - Spiffs, Rewards, & Employee Contests - Planning, organizing, controlling, and coordinating all aspects of the Service Department. - Training designated employees in proper servicing procedures, practices, and promotion of the Long Island Mechanical, LLC customer satisfaction guarantee philosophy. - Scheduling jobs according to the expected complexity of the call against the experience and ability of the available technicians. - Working with the Accoun...