Member Services Manager

Job description

Description Member Services Manager |Location: Schedule:11149 Research Blvd, Austin, TX. | Monday – Friday 8:00AM - 4:30PM | The Member Services Manager provides leadership and oversight to employees in the Member Services Department. This role ensures operational accuracy, compliance, and member service excellence by monitoring account openings, auditing documentation, and supporting staff in daily operations. The supervisor collaborates with the AVP of Member Services, assists with training and performance reviews, and serves as a resource for complex account handling. What You’ll Do: Branch Leadership & Member Experience - Provide leadership and direction to department employees to ensure a commitment to Austin Telco’s mission and values. - Serve as the primary resource for complex account handling, including personal, business, IRA, Trust, and Estate accounts. - Answer member and employee questions regarding accounts, products, and services with professionalism and empathy. - Monitor Member Services emails and secure messages to ensure timely and accurate handling. - Open and update accounts for members, ensuring all products, services, fees, and qualifications are disclosed. T...