Anthropologie Service and Selling Manager - Edinburgh, Scotland

Job description

Location This position is located at 39-41 George St, Edinburgh, , EH22HN United Kingdom Role Summary: The Service and Selling Manager directs the service, selling, and styling to achieve an engaging and inspiring store environment. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. This role is a key holding position. What You'll Be Doing: Customer Experience: - Selling culture: leads and empowers the team to drive sales and metrics by utilising key performance indicators to set team and zoning goals - Omni-Channel Service: teaches the team to provide a frictionless customer experience by utilising technology to transact in the moment, upsell, and clientele - In-Store Styling: provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualised service and styling experience - Events and Gatherings: hosts, plans, guides, and executes all events in the store to build customer relationships and drive sales Leadership & Team Management: - Customer Experience Management (CEM) leadership: oversees the training, development, and accountabilit...