Office Coordinator - Patient Experience - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Job description

As an integrated part of the department, this position provides coordination of office flow and activities. Offers support in coordinating and maintaining files and data activities in an efficient manner. Provides clerical support to the department staff. As an essential function of the Patient Experience department, this position provides coordination of department flow and activities. Greets and assists Patients, visitors and staff. Assist with all aspects of the patient and Family Experience, coordinates programs, answers patient and family phone calls, verifies reason for call and other pertinent information. Provides appropriate escalation to department leaders. Coordinates scheduling of inpatient programs and services. Has an understanding of office management and helps to coordinate day to day functions and manages department schedule such as meetings and events. Assists the office with clerical duties. Other duties may include acting as a liaison between patients, families and our patient advocates; assisting in managing iPad/media library, office supplies, inventory of patient/unit supplies. Manages incoming requests and ensures follow-up communication is made by working w...