Customer Experience Specialist

Job description

About The Role Are you a communication maestro with a passion for skincare and beauty? Do you thrive on creating standout customer experiences? If so, you might be the perfect fit for our Ambassador and Customer Experience team at Tropic Skincare. This isn’t a typical customer service role. As a Customer Experience Specialist, you’ll be at the heart of our ambassador and customer relationships, delivering friendly, thoughtful support across phone, email, and other channels. You’ll offer expert guidance on our 100% organic skincare, resolve queries, returns, and refunds, and ensure every interaction feels personal, genuine, and helpful. This is an evolving role for someone who wants a role that truly matters. As we explore how AI could support routine tasks in the future, our focus firmly remains on the human element, building real connections, taking ownership, proactively following up, and reaching out to those who need extra support. It’s about problem-solving, care, and creating meaningful experiences, not just answering messages. As the work becomes more personal, complex, and impactful, future earning potential grows alongside it. If you’re autonomous, genuinely driven to help...