Complaints Handler

Job description

Overview Complaints Handler - Manchester (Hybrid): Teleperformance certified as great place to work UK in 2025! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Tech sector – You must be able to evidence at least 1 years previous experience in Complaints Handling, Escalations or customer resolutions in a regulated environment at interview. Start Dates : Various 2026: - Salary : From £26,442.00 per annum - Location : Hyrbid after training with a minimum of 3 days per week in our Manchester office - Training : 2 weeks then 2 weeks Grad Bay (onsite) - Contract : Permanent, Full Time 37.5hrs (must be fully flex) Background Checking: - Right to Work in the UK - Criminal Record Check - Credit Check - Any other associated checks Job Profile Summary: As a Complaints Handler , you will be responsible for investigating and resolving customer complaints relating to mobile phone and technology insurance policies . Acting as a key escalation point, you will ensure complaints are handled fairly, thoroughly, and in line with F...