WFO Consultant

Job description

WFO Consultant Department: Delivery: Employment Type: Full Time: Location: London: Reporting To: Davie Erskine: Description: Act as consultative lead in Sabio WFO deployments – providing functional system expertise which supports the operational goals of our customers, ensuring they are enabled to fully exploit the benefits of the technology. This may take the form of a stand-alone or integrated engagement covering the following types of activities: Proactive management of customer relationships – providing assistance and guidance to improve their WFO operations. - Functional and operational design, implementation and configuration. - Functional design documentation creation and ownership. - Solution testing to include functional system testing, E2E Testing, integration testing and UAT support. - Analysis and benchmarking of solution performance. - Customer training and knowledge transfer sessions. Key Responsibilities: - End to end operational design of Sabio WFO projects including Functional Workshop delivery, functional requirements capture, authoring and coordination of customer sign-off of design specification documentation. - Solution configuration in line with completed Solu...