Resident Liaison Officer

Job description

Role Overview: Founded over 20 years, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations & regeneration contracts throughout London and the wider Southeast. Lawtech believe that communication is key in delivery of a successful project, and as such our Customer Service Team are a valuable asset to our delivery team and the company. Your key responsibilities are: - Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Lawtech team. - Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised. - Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach. - Maintain Lawtech customer service processes and systems as relevant for the site and residents. - Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised to ensure prompt...