Operational Administrator

Job description

Job DetailsJob Location: Kobernick House - Sarasota, FL 34235Position Type: Full TimeSalary Range: $80,000.00 - $85,000.00 Salary/yearPosition Overview The Operational Administrator leads day-to-day operations and service delivery for three resident-facing functions: Front-Desk/Concierge Services, Transportation, and Life Enrichment/Activities. This role ensures an exceptional resident experience, operational efficiency, regulatory compliance, and seamless cross-departmental coordination across Independent Living, Assisted Living, Memory Care, and, when necessary, Skilled Nursing. Essential Functions include, but are not limited to: Foster a hospitality-forward, resident-first culture grounded in respect, inclusion, accountability, and safety. Create, deliver, and promote on-going campus-wide customer service/hospitality training. Develop and manage operating budgets; Oversee procurement (contracts for entertainment, transportation vendors, software, supplies); ensure cost controls and value. Champion technology adoption to streamline processes and insights. Serve as point of escalation for resident feedback; resolve concerns quickly and professionally. Communicate transparently ab...