Senior Client Intake Specialist (Immigration and Criminal Defense)

Job description

Our Austin office is looking to hire an experienced Senior Client Intake Specialist with strong sales experience and a desire to grow within the legal industry. The Intake Specialist will be the point of contact with prospective clients, will screen leads, and will be responsible for obtaining case details that will allow the firm to determine if a case should be retained. This position must be staffed by an individual who is business development oriented, and works well with people. We ask that you have a strong Immigration or Criminal Defense background and possess the ability to screen potential client calls. You will ensure operational excellence and handle a large volume of incoming client calls. The ideal candidate will be able to work some weekends and be able to commute to our Austin office as is required for this role. Responsibilities: - Screen telephone calls before scheduling an attorney-client consultation - Persistently monitor all potential new client inquiries (email, internet, phone and referrals) - Immediately contact every potential client and establish relationship with client - Update logs and reporting systems to reflect status of all potential new clients - C...