Part-time Operations Supervisor

Job description

Description This Operations Supervisor oversees daily intake, sorting, prep, scanning, and quality document processing operations, ensuring that production KPIs and service-level requirements are met. This role supervises Team Lead and Scan Clerks I, II, and III, as well as post-mailroom processes, and will serve as the first point of escalation. Critical to the role is supporting operational efficiency through coaching, reporting, and continuous improvement. Shifts: Part-time; Monday - Friday; 7am - 12pm Pay: $20.00 -$22.00 DOE: Driving: Must be available to drive a company vehicle when needed Responsibilities: - Monitor daily document workflow systems (e.g., Captiva, PCS, Source BI, etc.) to identify bottlenecks. - Maintain comprehensive and accurate documentation, SOPs, reports, and productivity logs. - Train new hires and coach team members to improve accuracy and productivity. - Partner with internal clients and functional teams when troubleshooting operational issues. - Address root causes of errors and partner with IT and other functional teams for system fixes (e.g., Jira tickets). - Assign work, balance workloads, confirm attendance, and adjust staffing as needed. - Conduc...