Business Technical Services Analyst II

Job description

About the role Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides business and technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; resolving incidents, implementing simple projects for clients, identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Company’s revenue while providing Business Technical Support until closure. What you will be doing: Maintains knowledge of an assigned set of clients in terms of their business and their solutions / configuration s for a particular domain or functional area . Provides business and technical support to assigned clients through issue resolution, consulting on system functionality, best in class recommendations, and ensuring to adhere to our client’s Service Level Agreement s in all respects and to serve as a single point of governance and technical escalation Identifying revenue generating opportunities, documenti...