Customer Success Manager (CSM), Intermodal!
ORBCOMM · US
Join Us as Customer Success Manager (CSM), Intermodal! Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and ret...
Job description
Join Us as Customer Success Manager (CSM), Intermodal! Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention within the Intermodal transportation ecosystem. In this pivotal role, you'll build and nurture strong relationships with intermodal carriers, rail operators, ocean carriers, drayage providers, and logistics service providers—ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored strategies, and act as a trusted advisor to help customers optimize intermodal operations, improve asset visibility, and drive measurable business outcomes. This role supports our VIACHAIN business within ORBCOMM’s Transportation segment. Why You’ll Love Working Here: As a Customer Success Manager at ORBCOMM, you’ll drive customer satisfaction, retention, and growth by proactively managing a portfolio of Intermodal transportation customers. Working closely with the Account Team, you'll ensure customers realize the full value of ORBCOMM’s IoT and visibility solutions through structured onboarding, regular account reviews, quarterly business reviews (QBRs), and ongoing ROI monitoring...