Specialist, Patient Relations

Job description

Start the day excited to make a difference…end the day knowing you did. Come join our team. Job Summary: This Patient Relations Specialist serves as Mary Washington Healthcare’s primary resource for complaint and grievance processing. The incumbent in this position will work to ensure the most positive outcome possible, maximize the experience of care for patients and care givers, minimize liability risks, and impact change to promote an outstanding health experience. This position is responsible for investigating, negotiating, mediating, and resolving patient complaints and grievances that are expressed at and after the time of service. The Patient Relations Specialist will enable patients, families, and caregivers to obtain solutions to problems and serve as an early warning system in the management of claims against the hospital and/or staff. Qualifications: . As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. ‎ Required Physical Requirements: Constant (67-100% of workday) sitting and use of arms and hand...