CUSTOMER SERVICE SPECIALIST

Job description

Position Number: 22108323 County: Pulaski: Posting End Date: [[postingEndDate]]: Anticipated Starting Salary: $39,171: [[section]] The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws. Position Information: Job Series: Revenue Programs: Classification: Customer Service Specialist – Career Path Class Code: PRP02P: Pay Grade: SGS03: Salary Range: $39,171 - $57,973: Job Summary: The Customer Service Specialist is responsible for providing exceptional customer service to taxpayers and the public regarding state tax inquiries, payments, child support, or other related services. This position involves assisting customers both in person and via phone, email, and other communication channels. The successful candidate will be skilled in problem-solving, possess a strong understanding of state tax policies and procedures or child support policies and regulations, and deliver timely and accurate information to resolve issues. The Customer Service Specialist will work collaboratively with other staff to ensure the smooth operati...