Entry Level Customer Service Supervisor / HRRC

Job description

Our Company All Ways Caring HomeCare Overview: Unlock an exciting career opportunity as a Customer Service Supervisor/HRRC Designee (CSS/HRRC) in a purpose-driven organization that values innovation, personal growth, and community impact. Become a key player in our dynamic team, where you will leverage your skills to transform lives, drive strategic HR initiatives, and build meaningful connections between talented professionals and those we serve. External Job Description: - Understands and ensures adherence to the agreed plan of care for each client in your caseload - Facilitates communication and serving as a liason between the client’s circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies - Monitors and escalates changes in client’s plan of care, services or condition - Ensures proper documentation and record-keeping for agency payers - Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment - Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service - Provides HR support in the areas o...