Guest Experience Executive

Job description

Company Description Swissôtel Sydney is a luxury five-star hotel located in the heart of Sydney's business, retail and entertainment district. The hotel boasts 369 beautifully appointed guest rooms and suites offering contemporary living for the modern business or leisure traveller. Facilities include the award-winning spa centre Spa & Sport, a fully equipped fitness centre, an outdoor swimming pool, a restaurant and lobby bar as well as eight state-of-the-art meeting rooms including a heritage-listed ballroom seating up to 400 people. Job Description: Swissôtel Sydney is seeking for a Front Office superstar for our next Guest Experience Executive. As Guest Experience Executive, you will be champion of our ALL (Accor Live Limitless) members and VIP guests. Purpose of the role: To ensure all guests Feel Welcome to the hotel by being the point of contact during and post their stay. This exceptional service ensures that their hotel experience equates with that expected from a five-star hotel. Assist in ensuring specific preparations are made for ALL loyalty members, VIPs and return guests Be highly knowledgeable on ALL loyalty program Participate in front office duties such as attendi...