Process Specialist SCM / O2C Radiology

Job description

Process Specialist SCM / O2C Radiology The Delivery and Customer Excellence Pool drives stabilization, harmonization, optimization and innovation of delivery and customer-centric processes from start to finish. Its goal is to facilitate the creation of an outstanding experience for customers, partners, and stakeholders while attaining top-tier performance in the industry. Process Excellence professionals focus on enhancing efficiency and effectiveness by actively engaging in process communities, resolving complex issues, and promoting best practices. They empower diverse teams to simplify workflows, co-create customer-centric solutions, and continuously improve processes, fostering a culture of collaboration and accountability that drives meaningful results. TASK AND RESPONSIBILITIES: - Contribute to process community and projects - Support teams in resolving day-to-day process issues - Document current processes (e.g. manuals) - Deliver basic process training - Monitor and analyze performance metrics - Support teams to adopt best practices - Drive continuous improvement of specific process Key Working Relations: - Process teams and communities - Other technical and project teams -...