Corporate After Hours Consultant - Remote, Australia

Job description

About the Brand FCM Travel is the flagship global corporate travel management arm of Flight Centre Travel Group (FCTG). It is a top-tier travel management company (TMC) providing end-to-end travel solutions, proprietary booking technology, and 24/7 expert service to large businesses and multinational organisations across over 95 countries. About the Opportunity: As a Corporate After-Hours Consultant you will be responsible for delivering exceptional customer service, while efficiently managing time to provide professional travel solutions to corporate clients in a high-pressure environment. Working on a 24-hour rotating roster, you must adhere to all After Hours Customer Care processes and policies. You will be required to work independently, navigate multiple GDS systems simultaneously, and issue tickets swiftly in emergency situations to meet client needs. You are expected to maintain high standards of service, while effectively handling complex travel requests. This position can be based Australia-wide for the right candidate. What you will be doing: - Assist clients with travel enquiries outside of business hours - Quote and issue new airfare tickets, calculate and reissue air...