Technical Training Manager

Job description

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. We are seeking a hardworking technical training Manager for Customer Service Department to lead design and delivery of technical training programs. This role will involve designing, developing, and delivering training programs for RIDE’s electric vehicle lineup to include operators, maintenance personnel, and other stakeholders. RESPONSIBILITIES: - Conduct individual and team skills gap analyses. - Develop technical training courses for all levels (beginner, intermediate and advanced), training programs and materials including outlines, text, handouts, hands on exercises and training evaluations. - Coordinate product-related training, including presentations of new features and simulation activities in a demo environment - Oversee implementation of LMS including vendor selection and deployment. - Ensure all new hires undergo essential technical training and ongoing training certification. - Establishes processes to monitor results of training par...