Customer Lending Operations Director

Job description

Job Posting Title Customer Lending Operations Director Salary Band: Grade: FS: Job Description: About the Role: As our Customer Lending Operations Director, you’ll play a key role in shaping and delivering the strategy for end-to-end customer and lending operations. You’ll influence how services are experienced across the full customer lifecycle, balancing strong customer outcomes with thoughtful risk management, operational resilience and sustainable cost control. You’ll lead the development and delivery of a multi-year operating strategy aligned to business priorities, guiding transformation that simplifies processes, enhances digital journeys and creates capacity for future growth. A central focus will be evolving the mortgage proposition—improving platforms, tools and processes to enhance service, scalability and overall performance. Working as part of the senior leadership team, you’ll nurture and develop high-performing teams, encourage a culture of continuous improvement, and build leadership capability that supports long-term organisational success and growth. About You: You’re an experienced senior leader with a strong background in financial services operations, ideally w...