Field Service Rep SW - (Lisbon/ Porto, Portugal)

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks. We are looking for an Field Service Rep SW who will be the primary contact for Varian Medical Systems (VMS) customers regarding Oncology network. Main functions are: - Troubleshooting, diagnosis and repair all VMS equipment, including preventative maintenance, installations and upgrades per VMS guidelines. - Support of incoming customer calls. - Assessment of urgent customer requests and follow-through to completion. - Ability to understand and recognize the need to escalate incidents when necessary or request additional assistance from more tenured representatives. - Capacity to develop and maintain strong customer relationships by strong written and verbal communication skills. - Reporting according...