Director, CRM

Job description

GV-New York Corporate Office General: - Lead training and adoption of My Versace (Clienteling App) in the US region by partnering with Retail and HQ teams to implement programs, identify opportunities and deliver results - Partner with manger to present opportuninies to identify, maintain and grow VIC customer base and other priority customer segments (e.g. new, locals, lapsed...) - In collaboration with thier manager and HQ, outline a targeted clienteling contact strategy (including client gifting) and activities calendar to keep an “always-on” approach to their experience with Versace - With direction from retail leadership and manager, generate and propse action plans per boutique - Coordinate development initiatives across retail & digital channels and touch points - Articulate best practices sharing in these regions - Effectivly manage interactions with cross funcational partners (Events, retail, merchandising, digital) Technical Responsibilities: — Versace is an equal employment opportunity employer. Versace’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national ori...