Customer Service Representative

Job description

Company Description At Linked Light Pulse, we're not just a sales company; we're your trusted partner in achieving unparalleled success. With a dedication to excellence ingrained in our DNA, we pride ourselves on delivering results that exceed expectations. Job Description: We are seeking a friendly, reliable, and customer-focused Customer Service Representative (CSR) to join our team. This role is responsible for assisting customers, resolving inquiries, and ensuring a high level of customer satisfaction. Responsibilities: - Respond to customer inquiries via phone, email, or chat in a timely and professional manner - Provide accurate information about products, services, and company policies - Assist customers with orders, returns, and account-related questions - Troubleshoot and resolve customer issues efficiently and effectively - Maintain detailed and accurate records of customer interactions - Escalate complex issues to the appropriate department when necessary - Follow up with customers to ensure satisfaction and issue resolution Qualifications: - High school diploma or equivalent (required); Associate’s or Bachelor’s degree preferred - Previous experience in customer service...