Representative - Customer Service
Wesco · Rimouski, Quebec, CA
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution....
Job description
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. Responsibilities: Qualifications: Le montant de la rémunération n'est pas garanti. Ce montant correspond à ce que nous pensons raisonnablement payer pour le poste, mais les montants offerts peuvent varier en fonction de facteurs tels que l'emplacement géographique, l'expérience et les qualifications. Wesco offre une variété d'avantages à ses employés. De plus amples informations sur les avantages sociaux sont disponibles ici . Pour les postes éligibles, la rémunération peut également inclure la participation à un programme incitatif. - Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. - Process payments for cash account customers. - Research and resolve customer problems, acting as the customer liaison...