Sr Learning Specialist - Operations

Job description

The Sr Learning Specialist (Facilitator - Operations) is primarily responsible for creating and performing needs assessments for the organization and developing the required training materials needed for the functioning of the organization. The Specialist would design and facilitate both initial and recursive training required for Branch Office Systems, Client Management, Customer Service, and CSSC integration. Specific projects are determined at the direction of the Regional Vice President of Operational Integrations within the Transformation Team. This role is remote with travel required. Responsibilities: - Gather information from SME and design content and training materials for classroom, web, and online learning - Develop assessment tools to evaluate the impact of employee training - Develop assessment tools to evaluate the effectiveness of the training program - Interface with home office, branch and CSSC leadership to include directors, managers, and supervisors as necessary in the development and production of training products and tools - Facilitate and deliver trainings in a virtual or live environment - Catalog and maintain training documents - Develop curriculum for Tr...