Principal Product Manager - Digital Experience

Job description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Location: We are open to this person working hybrid from our office in Galway or remote within Ireland Lead the future of Collaboration in Digital Channels, shaping the future of how team members work to help customers one to many. We are seeking a visionary and experienced Principal Product Manager to lead our Multiple Actors Initiative. This strategic role will shape the future of agent and supervisor experiences where mu...