Member Experience Lead (Shift Lead) - (North Oaks)

Job description

Job Title: Member Experience Lead Pay type: Hourly Pay Rate: $15/HR Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,600 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the “Judgment Free Zone.” Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness. You’ll be joining a team that values: - People-we genuinely care about our team + members - Fun- we enjoy the work - Honesty- we lead with integrity - Accountability- we own the outcome - Drive- we take initiative Position Summary: The Member Experience Lead (MEL) is a front-line shift leader who helps create a welcoming, consistent, and positive member experience. This role sets the tone during each shift, supports new member onboarding, and guides Member Service Representatives (MSRs) to deliver strong service standards. The MEL serves as the leadership contact when the Club Manager is not present. Essential Duties & Responsibilities: First Impression & Arrival - Execute and oversee opening and closing procedures. - Help ensure the entry, lobby, and front desk are...