Accounts Receivable Supervisor

Job description

Job Purpose Serve in a leadership capacity to the Accounts Receivable (AR) team, including training, mentoring, and providing day-to-day workload guidance for a team of AR staff. Support company-wide accounts receivable initiatives and projects with a strong emphasis on identifying inefficiencies and building process improvements. Areas under the AR umbrella include Credit Review and Approval, Invoicing, Cash Application, Collections, Disputes, and Trade Spend Deduction Management. Essential Functions: - Supervise AR team members by providing work direction, coaching, cross-training, and administering the annual review process - Provide expertise and guidance to AR staff to ensure all cash received and invoicing is recorded accurately and processed in a timely manner; respond to staff inquiries - Monitor customer aging reporting, assist with customer deduction and account aging reconciliation, and follow up with customers on short-paid or past-due accounts - Communicate aging and bad debt concerns to Accounts Receivable Manager and take or coordinate appropriate action to address issues - Respond to and coordinate resolution of escalated inquiries from customers and internal busine...