Repossession & Remarketing Manager

Job description

Summary Job Summary: Oversees the end-to-end asset recovery process for defaulted loan accounts, including repossession assignment, vendor management, collateral disposition, and post-sale resolution activities. Ensures adherence to regulatory requirements and internal policies while driving performance through effective oversight of recovery strategies, reporting, and cross-functional collaboration. Duties & Responsibilities: Duties and Responsibilities: - Oversee daily loss recovery operations, including reviewing, approving, and assigning defaulted auto loans to recovery agents in accordance with credit union and state guidelines, monitor vendor progress and timelines. - Manage performance, priorities, and development of the repossession specialists. - Monitor dashboards, queues, and reports to ensure timely follow-up, balanced workloads, and performance tracking. - Manage relationships with repossession agents, skip tracers, auction facilities, and titling agencies; enforce vendor compliance and performance standards. - Resolve complex or escalated recovery cases, including member disputes, legal inquiries, redemption terms, and high-risk accounts. - Oversee collateral valuatio...