Digital Customer Experience Manager

Job description

Position Overview Reporting to : Senior Director, Ancillaries and Digital Customer Experience International Corporate Overview: At Avis Budget Group, you’ll be joining a team of over 25,000 driven individuals, united by purpose and performance. Together, we’re shaping the future of transportation through innovative, customer-focused mobility solutions. Our performance-driven culture fosters growth and excellence. We empower each other to perform at our best by providing strong leadership, comprehensive training, the right tools, and meaningful rewards. We’re proud to make a positive impact on the lives of our colleagues, customers, and the communities in which we operate. About the Role: As Manager, Digital Customer Experience International, you will support in leading the vision, strategy, and execution of digitally led customer journeys that span from mobile interaction to on-location service delivery. This role is critical to transforming the customer rental experience into one that is fast, intuitive, mobile-first, and commercially optimized. You will oversee how digital channels guide and shape the entire customer lifecycle — from booking and digital check-in to counter bypass...