Workforce Optimisation Coordinator

Job description

At Water Corporation, we pride ourselves on being more than just a workplace. Our community is made up of committed and energetic individuals who prioritise a healthy work-life balance and embrace a diverse and vibrant culture. Currently, we have a fantastic opportunity for an enthusiastic and driven professional to join the Customer Service team as a Workforce Optimisation Coordinator. About the role: As a Workforce Optimisation Coordinator, you will be responsible to deliver strategic workforce planning and analytics to optimise Customer Service operations and achieve business objectives. Utilise and administer advanced contact centre technologies to enhance efficiency, improve service outcomes, and enable data-driven decision-making. Who are we?: When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state. If you’re driven to make a meaningful contribution, you’ve come to the right place. Real benefits that matter: What you can expect with this role - Real flexibility with options to work from home, 9-day fortnight, flexibl...