Specialist I - Customer Service

Job description

The Specialist I – Lease End Consultant provides exceptional customer service to customers approaching the end of their lease by clearly explaining end-of-lease options, addressing obligations, and guiding them through next steps. This role requires strong phone skills, the ability to manage a high volume of inbound and outbound dialer calls in a professional manner. As a Specialists l within the Lease End Consultant team, you will work closely with internal and external partners to validate data and document accounts pertaining to Auto Leases. You will provide exceptional customer support to clients approaching the end of lease options. Following the quality initiatives as outlined by compliance and the Chase Auto line of business. Job Responsibilities: - Deliver customer service support by identifying needs, resolving issues, and providing appropriate solutions. - Communicate effectively with customers and colleagues through clear verbal, written, and active listening. - Manage customer expectations and build strong relationships to improve satisfaction - Apply problem solving and critical thinking skills to make sound decisions quickly and effectively - Prioritize tasks, conduct...