Local IT

Job description

Mission MISSION: Provides direct support to Company users on issues occurring on their assigned devices (e.g. workstations / laptops / mobile devices) as well as on locally deployed servers or infrastructure components supporting shop floor operations. Responsibles for activating either higher support levels within the IT Service organization or external vendors, and effectively coordinate with them in order to timely address problems which require specific expertise. Main Responsibilities: IT Service: - Supports users of personal computers and of industrial IT equipment - Represents the first level of support for IT-related issues on hardware and software in use on the site (ex: Windows operational system, Microsoft Office, mobile and printers …) - Ensures respect of IT policies on configuration, access and security defined with HQ guidelines - Supports in activating new software applications locally or in deploying central applications, both in IT and OT areas - Trains local internal customers to the usage of new systems and local applications IT Operations: - Performs the setup on new hardware (PCs, servers, network, printers …) and regularly updates the existing one, both in IT...