TrakSYS Support Engineer

Job description

Job Description Role: TrakSYS Support Engineer: Location: Richmond, VA | Hopkinsville, KY Job Type: Contract: Interview: Phone/Skype: Job Description: The TrakSYS Support Engineer is responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues, supporting end users, monitoring performance, and ensuring seamless MES operation across manufacturing environments. Key Responsibilities: What are the Mandatory skills and skill proficiencies required for this position? These positions will involve working night shifts and may also require travel between the two sites (Richmond, VA & Hopkinsville, KY as needed. - Provide Level 1 / Level 2 Support for TrakSYS MES application. - Monitor system performance and ensure continuous up time. - Identify root causes and coordinate fixes with development team, ERP team, WMS team, Infrastructure team, Network team or Vendor team and business users. - Query and analyze TrakSYS SQL Server database table for investigation and resolve data-related discrepancies to maintain data accuracy. - Troubleshoot TrakSYS integration issues with ERP (e.g., SAP), WMS...