Ombudsman

Job description

What will your job look like? The Ombudsman is MTM’s designated member advocate responsible for investigating issues and working towards resolution for all members in the assigned region in accordance with client requirements and MTM policies and procedures. The Ombudsman partners with advocacy groups, other local and State Ombudsman, and providers while acting as a resource to assist members whose issues may exceed MTM contract requirements. This is an on-site position in Washington, DC. What you’ll do: Identify and report systematic issues that leads to complaints and work to develop a solution Know and drive processes, based on the contract requirements, partnering with market leadership Attend meetings with advocacy groups on behalf of MTM Identify special advocacy groups and tribal organizations and provide company related educate on the benefits of a partnership Handle specialized trips and member interactions and escalation Determine which groups will be best utilized within the organization based on assigned market needs Determine outreach plan that their assigned market needs Host and manage Member Advisory Committee (MAC) meetings Participate in Transportation Advisory Co...