Director, Partner Onboarding & Activation

Job description

Location: Hybrid Here's what we do and why we do it We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers’ lives better. Find out how we do that here: www.sherweb.com/about/. Here's how you'll contribute to the success of the company Role Overview: This is a high-impact leadership role owning Sherweb’s entire new partner onboarding journey from contract signature through activation, first value delivery and stable billing. Reporting to the VP, Customer Support, you will manage and scale a multi-team function spanning partner care, platform activation and technical migrations, and be the single point of accountability for partner success in the first 90 days. In essence, you are the “Single Threaded Owner (STO)” for all partner onboarding outcomes – driving both operational excellence (the “run”) and strategic improvements (the “transform”) in how we onboard and activate partners. You will ensure partners are commercially and technically enabled, operationally confident, and positioned for long-term growth by aligning cross-functional teams (Sales, Software Development, Product, Onboarding & Activation, Support, Finance,...