Guest Relations Manager - Crowne Plaza Atlanta Perimeter at Ravinia

Job description

Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Guest Relations Manager Develop and implement programs and processes that deliver un-paralleled service and value for the hotel’s VIP and special key guests. You’ll also create the warm atmosphere that makes our guests feel at home in any location. The salary range for this role is $58,000 - $64,000. This position may be eligible for bonus pay. Key Accountabilities: People: preference. Verify Ambassador and Priority Club status for arriving guests. Check VIP rooms for final arrival. Meet and greet all VIP’s upon arrival and departure. other departments. Key departmental contacts include Sales and Marketing, Front Office, Reservations, Accounting, Food and Beverage, Housekeeping, and Maintenance. - Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance. - Ensure that rooms are blocked for VIP guests according to past history, rate, or - Promote teamwork and quality service through daily communication and coordination with -...