Customer Experience Measurements and Insights Manager

Job description

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance. Being a Customer Experience Measurement & Insights Manager at iManage Means… You are a strategic leader that oversees the implementation, stewardship, and governance of our customer experience data & measurement ecosystem. This role is responsible for ensuring the accuracy, consistency, and strategic alignment of customer experience data measurement across the organization. You’ll work across a broad Customer Experience (CX) organization, spanning Customer Success, Professional Services, Adoption & Knowledge, Business Innovation, and PMO with a goal of translating the data each team generates into a coherent, trusted view of customer experience at the company level. This role sits within the Customer Experience Operations organization, reporting to the Senior Director of CX Services & Operational Excellence. This is not a purely strategic role. You'll think at the organizational level and ro...