Sr Manager, Customer Care Policy & Procedure

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: This role sits within the Airport Policy & Procedures team in the Customer and Operational Excellence Division, where strategy meets frontline execution. You’ll lead a team responsible for creating, maintaining, and communicating clear, practical, and enterprise ready policies and procedures that drive consistency across American’s customer facing airport operations. In this role, you’ll partner closely with airport leaders and frontline teams to ensure policies are operationally sound, easy to execute, and grounded in real world airport environments. Your work will directly enable our team members to deliver a safer, more consistent, and elevated customer experience—every flight, every airport. You’ll enjoy th...