Bilingual Support Representative (Personal Lines - Agency Helpline)

Job description

Company: CGIC Department: Retail Sales Employment Type: Regular Full-Time Work Model: Hybrid (2 days in office) Language: Bilingualism in English and French is required. Additional Information: This/these role(s) is/are currently vacant The Opportunity: We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities. As a Personal Lines Support Representative, you will be responsible for providing assistance and guidance to Retail Sales staff regarding home and auto insurance products. You will assist with front line underwriting and make recommendations on applicable coverages within risk selection guidelines. How you will create impact: - Answer and effectively handle inbound calls in a timely manner to ensure performance benchmarks are met. - Maintain knowledge of current guidelines and pro...