Office Service Representative I

Job description

Overview Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned. Responsibilities: CUSTOMER SERVICE: - Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships MAIL/PACKAGES/POUCHES: - Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames - Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations - Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable) - Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames - Log outgoing and incoming items as required and review for accuracy/completeness SUPPLIES/COPYING/FAXING/ADMINISTRATION: May possibly perform any o...