Junior HPC OneStop Technician

Job description

Overview Edgewater Federal Solutions is seeking a Junior HPC OneStop Technician to support a major national laboratory. We are seeking someone with two years’ experience in IT Computing Infrastructure to join our dynamic One Stop Service Desk team. You will be part of a team that provides a “one stop” interface for user support in scientific, engineering, and High-Performance Computing (HPC) resource users. The team also performs the full lifecycle management (analysis, design, development, testing, implementation, integration, and maintenance) of user support capabilities, including a ticketing system, a web portal, a knowledge base, a group chat system, and training room. Qualified applicants must have the technical skills necessary to support a leading-edge computational science and engineering environment together with a strong customer service ethic. Temporary position with the HPC OneStop team through September 30, with potential for permanency. Responsibilities: - Provide users with interactive issue troubleshooting in a complex computing hardware and software environment - Monitor user issue tickets through to resolution by other support teams and document resolutions in a...