Member Experience Advocate - Universal - Greystone Branch | Full-Time

Job description

Description We are looking for energetic, driven, service-oriented individual to fill our Member Experience Advocate - Universal position at our Greystone branch . In this role, the Member Experience Advocate - Universal will serve as a full-service liaison between the members and the Credit Union. The Member Experience Advocate – Universal will perform transactions, open accounts, resolve issues, originate loans, and manage the lobby. In this role, the Member Experience Advocate - Universal will be offering members a personal experience from the moment they enter the branch, to the moment they leave. Functions and Responsibilities: - Responsible for rotating branch duties, including paying and receiving functions. - Responsible for accurately processing and adhering to Avadian’s Operations and Protocols. - Cultivate member relationships and use retail strategies along with Avadian’s Preferred Way of Selling to develop sales leads and provide needs based solutions to members from Avadian's full range of financial products and services. - Adhere to action plans, goals and objectives, secret shops, corporate initiatives, and training opportunities. - Explain consumer, mortgage, and b...